Returns

RETURNS

We will accept returns for exchanges and refunds under the following conditions:

Returns must be received by Hoop Closet within 7 days of delivery.

Returns must be unworn and in new condition.

Items must be in new(unworn) condition (free of human and pet hair)
Items cannot be washed or dried
Items must have tag on them

Upon inspection any item received under these conditions may result in your return/exchange being denied*

If possible please include your original packing slip order confirmation with a short note of the correction to be made. Once we receive the returned item we will process and send out your replacement package or issue a refund/store credit.

EXCHANGES

The customer will incur the costs to return all item(s) for exchange except for situations where the mistake is on our behalf. We will then send over a return label to send back the wrong products.

*In the event an item is not available for an exchange we will issue a refund or store credit for the returned item.

REFUNDS

After receiving the returned item, upon approval Hoop Closet will credit the customer’s account for the original purchase amount minus shipping and any discount/coupon codes.